Customer surveys are great, but are you asking the right questions at the right time? Rhetorical questions. We get them all the time. They usually seek some sort of answer based off of generalized ...

Michael Goshka is CEO of Planfix, a SaaS platform that cuts costs, reduces errors and automates workflows for smarter business operations. I still remember the early days of launching my startup. My ...

The post-pandemic consumer health market has been impacted by significant changes. These are partially induced by short-term macro pressures around inflation, the global cost-of-living crisis and ...

In today’s competitive environment, practically every company will claim publicly that their business strategy revolves around a customer-centric approach. Everything they strive for includes a goal ...

Is your iBeacon stuck behind your Big Iron? The customer experience industry is full of terms and concepts that can be difficult to decipher. With customer experience becoming such an important part ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. The customer success profession was born in 1996, when ...

An 'Agile Scrumban'solution, a combination of the Scrum framework and the Kanban system, both associated with agile, is ideal for managing customer success. The self-managed, customer-focused nature ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Marketing isn’t the way it used to be. While marketing tactics once relied on cold calls and not-so-subtle persuasion to achieve success, that’s no longer the case. Nowadays, consumers are less ...

Opinions expressed by Entrepreneur contributors are their own. Over the weekend, I listened as my fiancé complained and deleted more than 100 emails out of his promotions folder — all of which he ...